FAQ
Choosing a repair shop raises questions, and we'd rather you have answers before you hand over your keys. Below you'll find what West Houston drivers ask us most often, from who we are and what we work on to how our warranty works and what to expect when you visit. Don't see your question here? Call us at (281) 589-1000, and our team will be glad to help.
Where is Auto Care Unlimited located?
You'll find us at 12600 Briar Forest Dr in Houston, TX, in West Houston. We proudly serve drivers throughout the greater Houston area. Visit our Directions page for a map to the shop.
What are your hours?
We're open Monday through Friday, 7:00 AM to 6:00 PM. Our early opening makes it easy to drop your vehicle off before work. If you need a ride afterward, ask about our local shuttle.
What services do you offer at Auto Care Unlimited?
We handle everything your vehicle needs, from oil changes and routine maintenance to full engine replacement. That includes brake repair, A/C service and repair, wheel alignments, transmission repair, and much more. Browse our Services page for the full list, or call us if you don't see what you need.
What makes and models do you work on?
We service most domestic, Asian, and European vehicles, including Ford, Chevrolet, Dodge, Hyundai, Kia, Mazda, Mercedes-Benz, and Audi. Our technicians are factory-trained. That means you get dealer-level service at a much better value.
Can I get my Texas state inspection done at your shop?
Yes. Auto Care Unlimited is an Official Texas Vehicle Inspection Station. You can take care of your inspection in the same visit as your scheduled maintenance.
Do you perform engine replacements?
Yes. Full engine replacement is one of the many services our technicians handle. We're proud to work with Jasper Engines & Transmissions, one of the most recognized names in remanufactured engines and transmissions.
What oil and fluid products do you use?
We use trusted products from BG and Liqui Moly. Both brands are known for quality fluids and maintenance products.
Will I know what my vehicle needs before you start work?
Always. Our ASE-certified technicians use diagnostic equipment and hands-on inspections to find the actual source of the problem instead of replacing parts based on guesswork. We'll explain our findings clearly and discuss the recommended car repair with you.
Do you offer a warranty on repairs?
Yes. We back our qualifying work with a 3-year/36,000-mile warranty. Ask your service advisor for coverage details when you drop off your vehicle.
What industry affiliations does Auto Care Unlimited have?
We're a AAA Approved Auto Repair facility, a BBB-accredited business, and a TechNet Professional Automotive Service provider.
Do you work with extended warranties?
Yes. If your vehicle is covered by an extended warranty, let us know when you schedule. Our team can help you understand how your coverage applies to the repair.
Do you offer towing?
Yes. If your vehicle can't be safely driven to our shop, we can arrange towing to get it to us.
How do I schedule an appointment?
You can call the Auto Care Unlimited team directly or book an appointment online through our website.